Under direct supervision of Leadership, the purpose of the position is to provide support to the Store and provide customer service to patients. Colleagues in this classification perform greeting, customer service, sales support, dispensing and doctor’s assistance work. Position is responsible for greeting patients, preparing patients for doctor’s visit, and assisting patients with purchase of contacts and glasses. The Patient Coordinator’s main responsibility is to create an efficient patient flow and flawless transition as it relates to the retail portion of the company. Performs related work as directed. The Patient Coordinator will be required to meet the productivity numbers outlined while maintaining a high level of customer service.
The Patient Coordinator will create a customer experience for the patient while using proper dispensing techniques. Dispensing process will include determination of the power ranges and specific lens measurements by frame; measure, fit, and adapt lenses and frames for client according to written optical prescription or specification.
Stanton Optical, My EyeLab and all related entities (the "Company"), a leading optical retailer, provides dedicated customer service and quality eyewear at affordable prices to our patients and customers. Stanton Optical, My EyeLab and all related entities are some of the nation's most desirable optical brands. Our corporate culture encourages success, offers a fast paced and fun environment and tremendous advancement opportunities. The Patient Coordinator is expected to adhere to and exemplify all company profiles including:
Vision: Easy Eyecare
Mission: Fast, Friendly and Affordable
Values: Honest Service, Fair Commerce, Your friend in the eyecare business
Mantra: Everyone Buys, Everyone Leaves Happy
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.