Now Optics

Patient Coordinator [Physicians Eyecare Group]

Job ID
2022-27117
Location
Delano, CA
Schedule Type
Part Time
Category
Optometric Technician (OD Tech)

Overview

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Patient Coordinators carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience. 

 

About us:

At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our independent practices are located within or adjacent to Stanton Optical retail stores.

Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.

Responsibilities

  • Greet our patients and customers as they enter the facility, identify patients' need to ensure an easy and memorable experience while providing promotions available on contact lenses. Answer customers' inquiries and gather necessary information to facilitate service. 
  • Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
  • Execute dispensing duties. 
  • Perform contact lenses sales.
  • Create a superior customer experience by teaching patients and facilitating the dispense process. 
  • Foster a strong partnership between the retail team and professional services.
  • Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
  • Ensure brand standards by performing basic housekeeping duties when necessary.
  • Other duties as assigned and required.

Qualifications

  • You have 1+ year of experience delivering outstanding customer service to patients and/or customers
  • You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
  • You have the skills necessary to communicate effectively with a diverse group of people.

 

Are you the perfect fit?

  • Do you share our vision of modernizing eye care for all people and making eye care easy?
  • Do you have a high school diploma or equivalent required?
  • Are you passionate about outstanding customer/patient care and eager to share that passion with others?
  • Do you have a strong interest in learning, embracing and fostering innovation among your team?
  • Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
  • Do you have schedule flexibility? Work hours will be determined based on business needs.
  • Are you knowledgeable about MS Word, Google Docs, etc?
  • Optical experience is a plus.

 

Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

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